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If you have any questions related to PANNA® embroidery kits, you can contact our managers. However, we strongly recommend that you first read FAQ.

In the process of embroidery I found out that the number of threads in the kit is not enough to finish the work. How could this happen?

All kits put on sale are pre-sewed and checked for the required number of threads. From this, the kit is completed with threads with a excess. This problem may occur if the embroidery is not made according to the instructions: for example, the instructions say that the embroidery shall be made in 2 threads, while the work is being made by you in 3 threads. Very large carrying threads on the back of the canvas, as well as ripping of mistakenly embroidered piece of work can cause increase in the number of threads required. In this regard, we strongly recommend that you follow the instructions and exercise attention when embroidering.

Where can I see how many blends (color mixings) are there in the pattern, in which technique is the work done, how many threads should be used in embroidering?

Quite often there is a lot of information and it cannot be put in the description on the website, so the information about the kit is always specified in the key to the pattern of each kit. The number of threads largely depends on the canvas, on which the pattern is embroidered. Designers adhere to the standards which you can find in any embroidery literature. For example, embroidery on canvas Aida No.11 is made in 3 threads, on canvas Aida No.14 and 16 - in 2 threads, on canvas Aida No.18 – in 1 thread, etc.

On the pattern the thread colors are indicated by words, but how can I find out the exact numbers of colors?

Exact numbers of thread colors are not specified for the purpose of counterfeit protection. Describe the problem due to which it became necessary for you to find out the color number, and we will try to help you.

After unpacking the kit, I found out that the colour palette of threads (colour tones) a little bit differs from the one which is depicted on the cover. Why is that?

This is due to the problem of colour rendition in the production of printing. We take measures and make efforts to ensure that the kit cover would correspond to the final result to the extent possible. However, when purchasing a kit, you must consider that there may be some colour (tone) deviations. Moreover, such discrepancy could occur in the early kits, where the cover contained the image of imitation, not embroidery. All kits manufactured at the moment have a real image of embroidered picture on the cover.

I have purchased the kits from the same series, but the color scores of final embroidery are different. Why is that?

We do not manufacture a series of embroideries. Each kit is an independent work. We offer the craftswomen an opportunity to select the works to their collections by themselves.

Which hoops are better to be used in embroidery?

The choice between the material (plastic or wood) is a matter of taste and personal preference. For a kit purchased as a gift, we recommend purchasing a embroidery hoop made of wood. We would also like to note that the embroidery hoop with screw is more convenient to work with.

How often PANNA releases new kits?

The new kits appear in PANNA® range on a regular basis. On average, this happens once in two months, and it’s usually a few dozen of kits. We try to promptly announce new kits in the "COMING SOON" section.

Can you make the pattern (and select the embroidery threads) based on my photos?

We do not manufacture embroidery patterns based on your photos.